Terms & Conditions

Acceptance of These Terms

These Terms & Conditions apply to travel services booked, arranged or facilitated by Go Alive.

A booking may also be subject to package-specific terms and conditions imposed by airlines, hotels, cruise companies, transport operators, visa service providers, insurers and other travel suppliers.

Our Role

Depending on the nature of the booking, Go Alive may act as a tour organiser, facilitator, travel-service provider or booking intermediary.

Certain trip components may be supplied independently by airlines, hotels, local operators, transport companies, attractions or government authorities.

Quotations & Availability

Unless expressly stated otherwise, all quotations remain subject to availability when the booking is confirmed.

An enquiry, package page, quotation or proposed itinerary does not itself guarantee airline seats, hotel rooms, visas, activities or other inventory.

Prices may change before confirmation because of supplier pricing, airfare revisions, exchange rates, taxes, government levies or availability.

Booking Confirmation

A booking is confirmed only after the required booking amount has been received and confirmation has been issued or communicated by Go Alive.

Certain services may remain subject to final supplier confirmation.

Prices, Taxes & Surcharges

Package prices include only those services expressly listed as inclusions in the applicable package, quotation or itinerary.

Items not expressly listed as included should be treated as excluded.

Government taxes, tourism taxes, resort charges, visa fees, airline charges or similar amounts may change in accordance with supplier or government requirements.

Payment Terms

Deposit amounts, final balance payments and due dates will be communicated through the relevant quotation, invoice or booking confirmation.

Where required payment is not received by the communicated deadline, the booking or individual components may be released or cancelled.

Accuracy of Traveller Information

Travellers are responsible for supplying complete and accurate names, passport details, dates of birth and other information required to process their booking.

Names should match passports or other applicable official travel documents exactly.

Additional costs arising from inaccurate information provided by a traveller may be payable by that traveller, subject to applicable law.

Passports, Visas & Immigration

Travellers are responsible for ensuring that they hold valid passports, visas, permits, vaccination documentation, transit approvals and other travel documents required for their journey.

Go Alive may provide visa-related assistance where such a service is offered.

Visa approval and entry decisions remain exclusively with the relevant immigration or government authority.

Flights & Airlines

Flight schedules, baggage allowances, seat assignments, check-in requirements and operating conditions are controlled by the relevant airline.

Airlines may change schedules, routes, aircraft or operating times.

Ticket amendments, cancellations and refunds are governed by applicable fare rules and legal requirements.

Hotels & Accommodation

Hotel star classifications and standards may differ between countries and destinations.

Hotel check-in, check-out, room allocation, incidental deposits and facilities are generally controlled by the property.

If a named hotel becomes unavailable, an alternative may be proposed depending on the applicable circumstances.

Itinerary Changes

Travel itineraries may require reasonable modification due to weather, transport schedules, closures, safety concerns, supplier requirements or circumstances outside reasonable control.

Where practicable, Go Alive will seek to communicate material changes and identify an appropriate alternative.

Third-Party Travel Suppliers

Certain travel services are performed by independent suppliers whose own terms and operating conditions may apply.

Nothing in these Terms removes responsibility that Go Alive is legally required to bear for its own acts, omissions or representations.

Traveller Conduct

Travellers are expected to comply with applicable laws, hotel rules, transport rules and reasonable instructions necessary for safe operation of the trip.

Serious misconduct, violence, unlawful behaviour, harassment or conduct creating a significant safety risk may result in refusal of further service by the relevant provider.

Health, Fitness & Safety

Travellers should consider whether they are reasonably able to participate in the selected itinerary.

Important dietary, accessibility, mobility or medical requirements that may affect travel arrangements should be communicated before booking.

Travel Insurance

Appropriate travel insurance is strongly recommended, particularly for international travel.

Travellers should consider suitable coverage for medical emergencies, trip cancellation, delays, baggage and activities included in their itinerary.

Late Arrival, No-Show & Missed Services

Travellers are responsible for reporting to the communicated departure or meeting point within the required time.

Missing a flight, transfer, hotel stay, excursion or other confirmed service may result in additional charges.

Refund eligibility will depend on applicable supplier conditions and legal requirements.

Events Beyond Reasonable Control

Travel may be affected by severe weather, natural disasters, public-health restrictions, government action, civil unrest, war, strikes, airport closures or significant transportation disruption.

Available alternatives, refunds or credits will depend on supplier conditions, recoverable amounts and applicable law.

Cancellation & Refunds

Cancellation, amendment, credit and refund conditions are governed by the Go Alive Cancellation & Refund Policy, together with package-specific and supplier-specific terms.

Mandatory legal rights will prevail where applicable.

Problems During Travel & Complaints

Travellers should notify Go Alive or the relevant supplier as soon as reasonably possible if an issue arises during travel.

Complaints submitted after travel should include the booking reference, traveller details and relevant supporting evidence.

Limitation of Liability

To the maximum extent permitted by applicable law, Go Alive will not be responsible for losses caused exclusively by circumstances outside its reasonable control or by an independent supplier where responsibility does not legally attach to Go Alive.

Nothing in these Terms excludes or restricts liability or legal remedies that cannot lawfully be excluded.

Website Content & Intellectual Property

Unless otherwise stated, Go Alive's original branding, website design, written material and graphics are protected by applicable intellectual-property law.

Third-party trademarks, photographs or content remain the property of their respective owners.

Photographs & Promotional Media

Go Alive will not rely solely on these Terms as blanket permission to use identifiable traveller photographs or videos for marketing where separate consent is required.

Consumer Rights

Nothing in these Terms is intended to remove or reduce rights or remedies available to customers under mandatory consumer-protection or other applicable law.

Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory consumer-protection and jurisdiction rules, disputes shall be subject to competent courts and authorities having jurisdiction in Rajkot, Gujarat, India.

Go Alive and the customer are encouraged to first attempt to resolve concerns through good-faith communication.

Changes to These Terms

Go Alive may revise these Terms for future bookings as services, suppliers, operations or legal requirements change.

Website updates will not automatically rewrite existing confirmed booking terms where doing so would conflict with applicable law or an existing agreement.

Contact Go Alive

For booking questions, clarification of these Terms, travel support or a complaint, please use one of the official contact methods below.