Clear information about cancellations, amendments, supplier charges, refunds, credits and situations where travel plans change.
Travel bookings frequently contain services purchased from airlines, hotels and other suppliers whose cancellation rules differ. The cancellation conditions specifically disclosed for your package, quotation, invoice or confirmed reservation form part of this Policy.
Contact Go Alive through an official communication channel and provide your booking information.
Applicable airline, hotel and other supplier conditions are reviewed for your booking.
Any eligible refundable amount is calculated after applicable and disclosed deductions.
This Policy applies to cancellations, amendments and refunds relating to travel services booked through Go Alive.
Package-specific conditions or supplier terms may supplement this Policy.
Mandatory legal rights will prevail where they cannot lawfully be excluded or restricted.
Customers should submit cancellation requests using one of Go Alive's official communication channels.
Please provide the traveller name, booking reference, departure date and the services you wish to cancel.
The effective cancellation date will generally be the date on which Go Alive receives a clear cancellation instruction through an official communication channel.
Where applicable cancellation charges increase as the departure date approaches, customers are encouraged to communicate the request promptly.
Cancellation charges vary according to the services contained in the booking and the terms applicable to those services.
Charges may arise from:
Certain travel components may become non-refundable after confirmation where such conditions have been disclosed and are permitted under applicable law.
Where Go Alive charges a booking, planning, convenience, processing or service fee, that amount should be disclosed to the customer.
Whether such a fee is refundable depends on services already performed, applicable booking conditions and legal requirements.
Airline ticket cancellations are governed by applicable fare rules, airline conditions and legal requirements.
Restricted fares may offer limited or no refund of the base fare, while other fare classes may allow cancellation subject to charges.
Airline-initiated schedule changes or cancellations may be handled differently under the airline's rules.
Hotel cancellation rules vary according to the property, room category, dates, season and rate type.
Holiday periods, festivals, events, peak seasons or promotional bookings may carry stricter cancellation conditions.
Government, embassy, consular and visa-processing fees already incurred may be non-refundable according to the relevant authority's conditions.
Visa approval is controlled exclusively by the relevant authority.
Go Alive cannot guarantee visa approval.
If a visa is refused, flights, hotels or other travel components remain subject to their respective cancellation conditions.
Failure to appear for a confirmed flight, hotel, transfer, excursion or other booked service may be treated as a no-show.
Refunds for voluntarily unused or missed services are not guaranteed and remain subject to supplier conditions and law.
Changes to traveller names, departure dates, hotels, flights, destinations or other booking elements are subject to availability.
Additional charges may include:
If an airline, hotel, operator or other supplier cancels or materially changes a service, the available solutions may include rebooking, replacement arrangements, credit or refund.
The applicable outcome will depend on supplier terms, circumstances and relevant legal requirements.
If Go Alive itself cancels a service for reasons attributable to Go Alive, the booking will be handled in accordance with the applicable agreement and law.
Depending on the circumstances, an alternative arrangement, travel credit or appropriate refund may be offered.
Travel may be disrupted by circumstances outside the reasonable control of Go Alive, travellers or travel suppliers.
Examples may include:
Any available refund, credit or alternative arrangement will depend on supplier recovery, applicable contracts and law.
Where a refund is due, the refundable amount will generally be calculated from payments received for affected services after applicable, disclosed and legally permissible deductions.
Amounts recovered from relevant suppliers may also be taken into consideration.
Refund processing times vary depending on the relevant airline, hotel, operator, payment gateway and banking system.
Go Alive will process refunds within any mandatory period required by applicable law and otherwise within the reasonable timeframe communicated for the particular booking.
Banks, card networks, payment providers or gateways may charge transaction or currency-conversion fees independently.
Refundability of such charges will depend on the relevant provider's rules and applicable law.
Where a travel credit is offered, Go Alive will communicate the amount, validity period, transferability and usage terms.
Travel credit will not replace a monetary refund where applicable law gives the traveller a mandatory right to a monetary refund.
Group trips may involve advance supplier commitments for hotels, transport, airlines, guides and other travel arrangements.
Cancellation conditions for group departures may therefore differ from individual travel arrangements.
Applicable conditions should be disclosed as part of the relevant package or booking confirmation.
If you believe an incorrect cancellation charge or refund amount has been applied, please contact Go Alive with your booking reference and relevant supporting information.
We will review available booking records, applicable supplier terms and payment information.
This review process does not restrict any mandatory rights or remedies available under applicable law.
Go Alive may update this general Cancellation & Refund Policy for future reservations where services, supplier arrangements or applicable law change.
Changes to this webpage do not automatically rewrite cancellation terms already agreed for an existing confirmed booking.
For cancellation requests, refund questions, amendments or booking-related support, contact Go Alive through the official channels below.
Our team can review your booking and explain the applicable supplier conditions, cancellation charges, amendment options and refund process.
Decora Square, 213, Sadhu Vasvani Rd,
Vishwakarma Society, Hari Nagar,
Rajkot, Gujarat 360005, India
