Privacy Policy

About This Privacy Policy

This Privacy Policy applies to personal information handled by Go Alive in connection with our website, travel enquiries, package bookings, customer support, payments, marketing and related travel services.

In this Policy, “Go Alive”, “we”, “us” and “our” refer to Go Alive, operating from Rajkot, Gujarat, India.

We process personal information only for legitimate and lawful purposes connected with operating our travel business, fulfilling bookings, communicating with customers, complying with legal obligations and improving our services.

Information We May Collect

Depending on your interaction with us, we may collect:

• Name, age, date of birth and gender where required for travel arrangements.
• Email address, mobile number, WhatsApp number and postal address.
• Billing and transaction information.
• Departure city and travel preferences.
• Passenger names and traveller details.
• Passport, visa and identification details where necessary for a booking.
• Emergency contact information supplied by you.
• Dietary, accessibility or other travel requirements voluntarily provided by you.
• Booking history, enquiries and customer-support communications.
• Information submitted through website forms, WhatsApp, telephone, social media or email.
• Technical information such as browser type, device type, IP address, referral source and website activity where collected through cookies or analytics tools.

How We Collect Information

Information may be collected:

• directly from you;
• from another traveller making a booking on your behalf;
• through our website enquiry or booking forms;
• through WhatsApp, phone, email or social-media communication;
• through payment providers;
• from hotels, airlines, transport providers, tour operators or other travel suppliers involved in your booking;
• through cookies and website analytics technologies where enabled.

If you provide personal information about another traveller, you should ensure that you are authorised to provide the information and that the traveller understands how it may be used for the booking.

How We Use Your Information

We may use personal information to:

• respond to travel enquiries;
• prepare quotations and itineraries;
• create and manage reservations;
• process or facilitate payments;
• coordinate flights, accommodation, transport, activities and other services;
• assist with visa-related or travel-document processes where offered;
• communicate booking updates and important travel information;
• provide customer support;
• detect or prevent fraud or misuse;
• maintain accounting and transaction records;
• comply with applicable legal, regulatory, tax or law-enforcement requirements;
• improve our website and services;
• send promotional communication where permitted and appropriate.

Passport, Visa & Travel Information

Certain bookings may require passport information, identification documents, visa information, photographs, date of birth or other traveller information.

We may use and share this information only to the extent reasonably necessary to provide the requested travel service, comply with destination requirements or work with relevant airlines, hotels, visa facilitators, tour operators or government authorities.

Payment Information

Payments may be processed through banks, payment gateways, UPI providers or other authorised payment-service providers.

Go Alive may receive payment confirmations, transaction references and limited billing information.

Where payment information is entered directly into a third-party payment platform, that provider's own privacy and security terms may apply.

Go Alive will never intentionally request complete card credentials, OTPs, PINs or banking passwords through ordinary website forms, email or WhatsApp.

When We May Share Information

We do not sell your personal information as a standalone commercial product.

Information may be shared with parties reasonably necessary to provide or support your booking, including:

• airlines;
• hotels and accommodation providers;
• destination-management companies;
• local tour operators and guides;
• transport companies;
• cruise, activity or event providers;
• visa or documentation service providers;
• insurance providers where applicable;
• payment gateways and banks;
• technology, website, accounting or communication providers;
• professional advisers;
• government, immigration, regulatory or law-enforcement authorities where legally required.

International Processing & Transfers

International travel may require information to be sent to service providers outside India.

This may include airlines, hotels, destination management companies, immigration authorities, local operators and other entities necessary to provide the relevant travel service.

Such processing will remain subject to applicable legal requirements.

Cookies & Website Analytics

Our website may use essential cookies and, where configured, analytics, performance or advertising technologies.

These may help us:

• operate website functionality;
• understand website traffic;
• remember preferences;
• measure marketing performance;
• improve website experience.

You may restrict non-essential cookies using browser settings or cookie-consent controls available on our website.

Marketing Communications

Where permitted, we may communicate information about packages, departures, offers, events or other travel services.

You may ask us to stop promotional communication by contacting us or using any available unsubscribe option.

Service-related messages concerning an active booking may continue where necessary.

Data Retention

We retain personal information only for as long as reasonably required for customer service, booking fulfilment, accounting, taxation, dispute handling, fraud prevention or other legal obligations.

Retention periods may differ depending on the type of information and applicable requirements.

Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

No internet transmission or electronic-storage system is completely secure. Accordingly, absolute security cannot be guaranteed.

Your Choices & Privacy Requests

Subject to applicable law and lawful exceptions, you may contact us concerning:

• correction or updating of inaccurate information;
• withdrawal of consent where applicable;
• deletion or erasure requests where legally available;
• questions about how your information is used;
• marketing preferences;
• a privacy-related complaint or grievance.

We may need to verify your identity before acting on a request.

Children & Minor Travellers

We may process information relating to a minor where necessary for a family or group travel booking.

Such information should be provided by the minor's parent, lawful guardian or another person authorised to arrange the minor's travel.

Third-Party Websites & Services

Our website may contain links to airlines, hotels, payment providers, social platforms or other third-party websites.

Go Alive is not responsible for the privacy practices of independently operated third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business operations or applicable legal requirements change.

The latest version will be posted on this page with an updated “Last Updated” date.

Contact & Privacy Grievances

Questions, correction requests or privacy-related complaints may be sent to Go Alive using the details below.